Game Day Experience

Discussion of the Falcon football team.
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BGSU33
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Re: Game Day Experience

Post by BGSU33 »

I have essentially eliminated most of the problems I am reading about by following a few simple and easy steps:

1. Bad concession? Eat before you come and/or after you leave. It's just that simple. Or bring/make something you actually like for a tailgate. That's part of the idea of doing one in the first place. But the money you spend eating before or after at another place will one, likely be a better product, and two, won't have you missing any of the game standing in line for it. And for those who aren't too lazy to actually walk.....I know, I know, HUH?!?! WHAT?!?! WALK??? Yeah, yeah, I know, just hear me out first - and yes I'm well aware that many of the students and faculty of BGSU doesn't like this idea or won't do it which is why half of our campus consists of surface lots - but there are plenty of places you can easily walk to in BG, especially in nice weather. We parked at the stadium and walk downtown (or to other places in BG) all the time. It's an easy walk, you can even cut through campus and go down memory lane along the way. And here's the kicker - you might, just might even enjoy it. You put one foot in front of the other, and before you know it, you're moving. You will even burn a few calories along the way. And the best part is you can take this idea with you after the game and do it at home too.

2. Long lines at the gate? Don't wait until under 30 minutes before kickoff to try and get in. Just don't. That's what everyone else is doing too. Start your tailgate a little earlier and wrap it up a little earlier. But if you wait until it's getting close to kickoff like most everyone does to get it, then don't bitch because you have to wait in some sort of a line. You are part of that line yourself. There's going to be one. Further, when we actually have long lines, it's sort of a good thing. Meaning - people want to go to the game! We complain about people not attending all the damn time, but when they do, we're gonna complain how there was a line? You think we're unique to this situation? Try going to a 80,000-100,000 seat stadium using this brilliant method of waiting shortly before kickoff to go in and you'll see how the 10-15 minutes you waited at BG was a piece of cake. On those midweek night games it's different, but for home openers or bigger opponents, don't wait then comment there's a line. You're doing the exact same thing as everyone else. It's like going to a BG game and being surprised there's wind. Don't be. We all know there's going to be.

3. Parking? Arrive in plenty of time before kickoff. And by plenty of time, that means nowhere near under an hour before kickoff. Just like the long lines as kickoff nears, the same happens for parking. There are too many people who expect to just pull up, park and be in the stadium like it's running into the grocery store to get a gallon of milk. I doesn't work that way and you will continue to be very disappointed. And frustrated. Again, weekday night games, you have much more flexibility to do so. But games like yesterday, you already knew better.

4. PA announcement/commercials: Okay, okay....NOW is the perfect time to actually use your smartphone! Unlike during the game when you missed the 94-yard TD bomb to Roger Lewis because you were texting about your plans for later that night or tweeting about how you're at the game. Wait for a stoppage in play - and trust me when I tell you this - there will be PLENTY of them! That is the perfect time to text people back, check other scores, check the game stats, send your mom an email, do whatever it is you do on it, but do it now. You don't need to do it during the game because you're there and supposed to be watching it, remember? It's why you came. You will have more than plenty of stoppages to do everything you need to do on your smartphone. Chances are you won't hear a damn word being said through the PA or commercial (no matter how loud) and before you know it you'll look up and realize the game has already started again. Or - better yet - you could actually remove your face from the phone and actually talk the person sitting next to you. You know, one of the ones you came to the game with that you've been texting while there. Try it, it's like going back in time!

Once you've mastered all of this, you'll become a pro. Once you get the hang of it, you can starting leaving home earlier on gamedays, which is probably a good thing because you probably don't want to get there anyway....you can park you car without having to wait in a long line....you can get inside the stadium without standing in a long line....you can eat actual fresh concessions food because there's no one buying it yet and there's no long line, and you'll actually experience the pleasantries of concessions like buns and pretzels that aren't hard as a rock, where the hot dogs are actually warm, and heck, since you have all this newfound free time on your hands, you even find pleasure in doing the math for the concessions workers when you buy a $3 hot dog and $2 Coke and handed them a $5 bill as they reach for a calculator to figure out your change (you won't feel near the same satisfaction doing this in a long line while missing the game later on).....then you can go to your seat and start texting all of your friends who are going to arrive later bitching for the first 5-10 minutes after they sit down about how long it took them to park and how long it took them to get inside before they start to choke on a stale hot dog bun - but you won't be able to hear them anyway because the PA system is too loud. ;)
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Re: Game Day Experience

Post by Falcon137 »

So 33's solution.

Don't get hungry at the game.

Don't need to use the bathroom at the game.

We don't need amenities.

Don't cater to the casual fan. Of course people wanted to go to the game. It was a huge game! But as a fan base and athletic department, we need them back for the games like UMass and Ohio. Big games are always going to be well attended. You have to leave a good impression to get them back.

Complain about people on their smartphones.

Be the one who posts the most during the game, the people you go to games with must be blast.

Compare BG and the Doyt to stadiums and schools that routinely draw 80-100,000. Because we have so much in common.

Love it. Send your suggestions to the athletic department.

You don't get it. The athletic department should be bending over backwards to make sure people who are attending a game for their first time want to come back. When someone posts here saying how bad their experience was. Waited 30 minutes for a water, only to find out there was no water. He's not coming back. And why would he? Memphis fans saying how much of a joke concessions and the stadium was....fans talk to other fans. Visiting teams read message boards. I don't go to certain away games because the stadium sucks or the fans are bad. We need every ticket sold we can get.

Not to mention.....concessions, parking and amenities are how BG makes money at the games. The Falcon Club in the Sebo was much nicer this year than previous years when it was in the south end zone. I bet you see a rise in people ponying up their cash to get in there. Because ding ding ding, people enjoy nice things and will pay for them.

Fans shouldn't have to decide between missing a quarter of action or getting a pretzel. Go tell parents that bring kids to the game, "hey buddy, tell your kids to eat before hand. They don't need skittles."

I had 2 alums who hadn't been to a game since they were students and still actively root for BG, but, don't attend games. Afterwards both said, meh, I would tailgate again. These are BG fans, people who actively root for BG. Not some random fan who came because of the buildup. Who said, what about the stadium and experience is better than watching at a bar or at home?
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Re: Game Day Experience

Post by factman »

The real problem may be that the same person in the athletic department has been in charge of "internal operations" for 10+ years.
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Re: Game Day Experience

Post by Falconfreak90 »

factman wrote:The real problem may be that the same person in the athletic department has been in charge of "internal operations" for 10+ years.
And there it is. That person needs to be relieved of their position.

We always tailgate and know better than to try and get concessions. The workers are pretty bad overall...hearing about them fighting with one another? WTF? I will get a beer inside the stadium but never food. The cost ain't worth it nor is the time missing game action.

Unreal how the same crap keeps happening every year....That same person responsible for all game day operations is failing MISERABLY.
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Re: Game Day Experience

Post by unfalconbelievable »

1) Concessions = Unbearable and lines to concessions get in the way of normal walking patterns because of the inefficiency of dealing with customers. Really 2 people at a time when you have four counters?

2) Ticket Gate Lines and inefficiency of getting people into the game. The lines to get into the game one would think would have had a sellout. Lines wrapped 30 to 60 yards around the fence to get in. YOU ARE A D1 football stadium have more then FOUR GATES people can get in..........bad bad bad

3) How about showing scores from around the MAC or around the country more then ONCE. There are plenty of stoppages of play in BGs games. Maybe fewer would be on their phones looking at scores if you provided it to them.

4) Video highlights at the beginning of the game volume overshadowed the individual recognition of several people. Some were high end donors and others for achievements. Wow................all the money donated and its your chance to be recognized and the damn video board is so loud from highlights nobody hears a thing or if you were a varsity athlete being honored for something and no one hears thing. If I was a donor, I would have walked right out the gate and said thanks but no thanks and be done with giving.

5) There is no in-game experience. 21,000 + fans and probably 1/3 left at half in a 7 point game. People were leaving in our section in 41-41 game in the fourth. Somebody made the point earlier. Football/sports fans will stay but any casual fan with as long as these games our you better have great in game experiences for people or they won't be connected to the event.

6) Parking is a bit a cluster at either end of Mercer. I was there to tailgate at 12:30 and still was forever to park and I had a parking pass.
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Re: Game Day Experience

Post by BGorDeath »

Biggest tragedy? Not allowing Tootsie Rolls to be thrown. Decades old tradition out the window because of anal retentaive security and bozos who think it hurts concession sales.
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Re: Game Day Experience

Post by FalconTurf »

WE SPOKE. THEY LISTENED. But they didn't do anything that different. Re-reading the information on this link frustrated me. This also never addresses the issues we all see every year that chase fans away.

http://bgsufalcons.com.s3.amazonaws.com ... 2_32921423
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Re: Game Day Experience

Post by BGSU33 »

Falcon137 wrote:So 33's solution.

Don't get hungry at the game.

Don't need to use the bathroom at the game.

We don't need amenities.

Don't cater to the casual fan. Of course people wanted to go to the game. It was a huge game! But as a fan base and athletic department, we need them back for the games like UMass and Ohio. Big games are always going to be well attended. You have to leave a good impression to get them back.

Complain about people on their smartphones.

Be the one who posts the most during the game, the people you go to games with must be blast.

Compare BG and the Doyt to stadiums and schools that routinely draw 80-100,000. Because we have so much in common.

Love it. Send your suggestions to the athletic department.

You don't get it. The athletic department should be bending over backwards to make sure people who are attending a game for their first time want to come back. When someone posts here saying how bad their experience was. Waited 30 minutes for a water, only to find out there was no water. He's not coming back. And why would he? Memphis fans saying how much of a joke concessions and the stadium was....fans talk to other fans. Visiting teams read message boards. I don't go to certain away games because the stadium sucks or the fans are bad. We need every ticket sold we can get.

Not to mention.....concessions, parking and amenities are how BG makes money at the games. The Falcon Club in the Sebo was much nicer this year than previous years when it was in the south end zone. I bet you see a rise in people ponying up their cash to get in there. Because ding ding ding, people enjoy nice things and will pay for them.

Fans shouldn't have to decide between missing a quarter of action or getting a pretzel. Go tell parents that bring kids to the game, "hey buddy, tell your kids to eat before hand. They don't need skittles."

I had 2 alums who hadn't been to a game since they were students and still actively root for BG, but, don't attend games. Afterwards both said, meh, I would tailgate again. These are BG fans, people who actively root for BG. Not some random fan who came because of the buildup. Who said, what about the stadium and experience is better than watching at a bar or at home?
My entire post was littered with unwitty suggestions and sarcasm. It was more meant to muster a mere chuckle than provide solid solutions. I guess you didn't get that.

Be that as it may, no, I'm not bothered by many of the complaints others share. I'm not saying they aren't valid, I'm just saying I don't really care. What I am bothered by is our special teams, our defense and all the penalties, not parking, concessions or lines. Those are things I personally can work around to make the situations better myself. I'm not going to whine and complain about them and learned long ago how to work around them and they're non-issues to me now and have been for years. I don't even notice them now until others point them out. But what I can't do anything about is what happens on the field. So while food and lines don't bother me, poor results on the field do. I'd trade any convenience for a win on the field. But to each his own. Maybe one day we'll see both.
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Re: Game Day Experience

Post by Tech83 »

First….. I can't believe I remembered my password…. its been so long since I posted. :lol:

Okay…. let's talk Concessions. Something I have designed quite a bit of and highly unlikely I would ever get the chance to fix the concessions at the Doyt, but it would be fairly easy. I would create a series of pavilions that ring the stadium and can also function as ticket offices. Each pavilion would be a specialty. A Tony Paco's, a Mr. Spots, Breadsticks from Pollyeyes, and so on. Maybe have that those places prepare their food and bring to the pavilion with their name on game day, but the contracted vendor still manages and staffs the pavilions.

BUT as a stop gap and maybe an interesting special event….. how about having a Food Truck Rally for concessions at one of the games. Just let the in-house stands sell popcorn, candy, soda, beer and water. All pre-packaged other than the popcorn. Then let some gourmet food trucks serve food.
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Re: Game Day Experience

Post by Flipper »

The problem with the concessions workers from corporate vendors..in general...is that you're working with people so desperate for a job that they'll work Saturday am to early evening for peanuts. They don't want to be there because in reality, who in their right mind would? Yeah they can be testy, yeah they're slower than a sloth on downers, yeah they're maybe not smart enough to actually operate a register or a device designed to apply the necessary heat to food to make it edible. The point is that they are THERE and you cannot fire them because you scraped the absolute bottom of the barrel to find them and the alternatives are worse...likely much worse.

That's why making the process smaller is the only sensible approach. Food trucks...food trucks...food trucks. Greater variety, direct management from someone with control of the business and a chance to embrace your local culture via a relationship with small business owners
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Re: Game Day Experience

Post by unfalconbelievable »

Flipper wrote:That's why making the process smaller is the only sensible approach. Food trucks...food trucks...food trucks. Greater variety, direct management from someone with control of the business and a chance to embrace your local culture via a relationship with small business owners


The problem with the concessions workers from corporate vendors..in general...is that you're working with people so desperate for a job that they'll work Saturday am to early evening for peanuts. They don't want to be there because in reality, who in their right mind would? Yeah they can be testy, yeah they're slower than a sloth on downers, yeah they're maybe not smart enough to actually operate a register or a device designed to apply the necessary heat to food to make it edible. The point is that they are THERE and you cannot fire them because you scraped the absolute bottom of the barrel to find them and the alternatives are worse...likely much worse.That's why making the process smaller is the only sensible approach. Food trucks...food trucks...food trucks. Greater variety, direct management from someone with control of the business and a chance to embrace your local culture via a relationship with small business owners

Tech83 wrote:First….. I can't believe I remembered my password…. its been so long since I posted. :lol:

Okay…. let's talk Concessions. Something I have designed quite a bit of and highly unlikely I would ever get the chance to fix the concessions at the Doyt, but it would be fairly easy. I would create a series of pavilions that ring the stadium and can also function as ticket offices. Each pavilion would be a specialty. A Tony Paco's, a Mr. Spots, Breadsticks from Pollyeyes, and so on. Maybe have that those places prepare their food and bring to the pavilion with their name on game day, but the contracted vendor still manages and staffs the pavilions.

BUT as a stop gap and maybe an interesting special event….. how about having a Food Truck Rally for concessions at one of the games. Just let the in-house stands sell popcorn, candy, soda, beer and water. All pre-packaged other than the popcorn. Then let some gourmet food trucks serve food.
This has been talked about for years and the business problem with this is "who is paying those extra employees that need to work because all those places have brick and mortar buildings with employees working their." The university ain't going to pay them and many of these places don't have the infrastructure to become mobile such as a truck. A Food truck along is probably in the neighborhood of about $150,000, I don't think campus polleyes has that kind of cash sittin' around for just three weekends a year.
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Re: Game Day Experience

Post by kdog27 »

BGSU33 wrote:
Falcon137 wrote:So 33's solution.

Don't get hungry at the game.

Don't need to use the bathroom at the game.

We don't need amenities.

Don't cater to the casual fan. Of course people wanted to go to the game. It was a huge game! But as a fan base and athletic department, we need them back for the games like UMass and Ohio. Big games are always going to be well attended. You have to leave a good impression to get them back.

Complain about people on their smartphones.

Be the one who posts the most during the game, the people you go to games with must be blast.

Compare BG and the Doyt to stadiums and schools that routinely draw 80-100,000. Because we have so much in common.

Love it. Send your suggestions to the athletic department.

You don't get it. The athletic department should be bending over backwards to make sure people who are attending a game for their first time want to come back. When someone posts here saying how bad their experience was. Waited 30 minutes for a water, only to find out there was no water. He's not coming back. And why would he? Memphis fans saying how much of a joke concessions and the stadium was....fans talk to other fans. Visiting teams read message boards. I don't go to certain away games because the stadium sucks or the fans are bad. We need every ticket sold we can get.

Not to mention.....concessions, parking and amenities are how BG makes money at the games. The Falcon Club in the Sebo was much nicer this year than previous years when it was in the south end zone. I bet you see a rise in people ponying up their cash to get in there. Because ding ding ding, people enjoy nice things and will pay for them.

Fans shouldn't have to decide between missing a quarter of action or getting a pretzel. Go tell parents that bring kids to the game, "hey buddy, tell your kids to eat before hand. They don't need skittles."

I had 2 alums who hadn't been to a game since they were students and still actively root for BG, but, don't attend games. Afterwards both said, meh, I would tailgate again. These are BG fans, people who actively root for BG. Not some random fan who came because of the buildup. Who said, what about the stadium and experience is better than watching at a bar or at home?
My entire post was littered with unwitty suggestions and sarcasm. It was more meant to muster a mere chuckle than provide solid solutions. I guess you didn't get that.

Be that as it may, no, I'm not bothered by many of the complaints others share. I'm not saying they aren't valid, I'm just saying I don't really care. What I am bothered by is our special teams, our defense and all the penalties, not parking, concessions or lines. Those are things I personally can work around to make the situations better myself. I'm not going to whine and complain about them and learned long ago how to work around them and they're non-issues to me now and have been for years. I don't even notice them now until others point them out. But what I can't do anything about is what happens on the field. So while food and lines don't bother me, poor results on the field do. I'd trade any convenience for a win on the field. But to each his own. Maybe one day we'll see both.
But you aren't a casual fan. I don't care about all that stuff either. But families with small children certainly do. People who are there just to see the band play do. Most people do. I'm there to watch football only but for others they expect a little more than that.
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Re: Game Day Experience

Post by Falcon137 »

I'm assuming whoever runs the concessions has a contract that limits outside vendors. IE, no food trucks.

The facilities are bad enough, they should just go with, bottled drinks, box popcorn, candy, chips. Put a grill area in the end zone if you want something hot.

I've never understood why they don't have just drink stations or just nacho / popcorn stations. Every stadium in the country has these stand alones outside of the concessions that sell everything.
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Re: Game Day Experience

Post by Flipper »

unfalconbelievable wrote:
Flipper wrote:That's why making the process smaller is the only sensible approach. Food trucks...food trucks...food trucks. Greater variety, direct management from someone with control of the business and a chance to embrace your local culture via a relationship with small business owners


The problem with the concessions workers from corporate vendors..in general...is that you're working with people so desperate for a job that they'll work Saturday am to early evening for peanuts. They don't want to be there because in reality, who in their right mind would? Yeah they can be testy, yeah they're slower than a sloth on downers, yeah they're maybe not smart enough to actually operate a register or a device designed to apply the necessary heat to food to make it edible. The point is that they are THERE and you cannot fire them because you scraped the absolute bottom of the barrel to find them and the alternatives are worse...likely much worse.That's why making the process smaller is the only sensible approach. Food trucks...food trucks...food trucks. Greater variety, direct management from someone with control of the business and a chance to embrace your local culture via a relationship with small business owners

Tech83 wrote:First….. I can't believe I remembered my password…. its been so long since I posted. :lol:

Okay…. let's talk Concessions. Something I have designed quite a bit of and highly unlikely I would ever get the chance to fix the concessions at the Doyt, but it would be fairly easy. I would create a series of pavilions that ring the stadium and can also function as ticket offices. Each pavilion would be a specialty. A Tony Paco's, a Mr. Spots, Breadsticks from Pollyeyes, and so on. Maybe have that those places prepare their food and bring to the pavilion with their name on game day, but the contracted vendor still manages and staffs the pavilions.

BUT as a stop gap and maybe an interesting special event….. how about having a Food Truck Rally for concessions at one of the games. Just let the in-house stands sell popcorn, candy, soda, beer and water. All pre-packaged other than the popcorn. Then let some gourmet food trucks serve food.
This has been talked about for years and the business problem with this is "who is paying those extra employees that need to work because all those places have brick and mortar buildings with employees working their." The university ain't going to pay them and many of these places don't have the infrastructure to become mobile such as a truck. A Food truck along is probably in the neighborhood of about $150,000, I don't think campus polleyes has that kind of cash sittin' around for just three weekends a year.
Food trucks do exist...people have them and they staff them. I've eaten food from at least one in Toledo and several more at various festivals in an around NW Ohio and SE Mich.
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Re: Game Day Experience

Post by Schadenfreude »

Flipper wrote:The problem with the concessions workers from corporate vendors..in general...is that you're working with people so desperate for a job that they'll work Saturday am to early evening for peanuts. They don't want to be there because in reality, who in their right mind would?
I don't buy this argument. So many programs do a better job. In fact, I can't think of an FBS program that *doesn't* do a better job. Maryland has wonderful concessions. Last year, Indiana and Kent State both seemed to do a decent job. Presumably they have to deal with similar labor conditions.

I suspect there are some infrastructure issues that are at the heart of this, but I do wonder if a system of perimeter food trucks would help matters by expanding options and taking the heat off the official concessions. But, as Falcon137 has observed, perhaps exclusivity is an issue. Perhaps the numbers won't work if food trucks are let in.
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