Some of the customers who spoke to NAN, in Abuja, regretted that banks had now devised a means of deducting ATM charges without sending the alert to their customers.

The CBN had on Dec. 22, 2019, released new guidelines for banks, other financial and non-bank financial institutions, to take effect from Jan. 1.

The guidelines involved reduction in the amount payable for cash withdrawals from other banks’ ATMs as Remote-on-Us transactions.

The reduction is from N65 to N35 after the third withdrawal within one month.

Mr Tony Iruu, a customer with one of the old generation banks, said on Thursday, that the bank had refused to adhere to the CBN guidelines.

Iruu appealed to the apex bank to take decisive action against any bank that was found wanting.

“When I heard about the new CBN guidelines, I was impressed because my bank charges me for virtually everything I do, but I have noticed that most times, banks do not adhere to some guidelines, except the ones that favour them,’’ he said.