CiviCRM Community Forums (archive)

We are in the process of upgrading from CiviCRM 1.9 to 3.2.3. Our CiviSMTP has been configured according to the documentation and I am able to successfully send mailings through CiviSMTP. When my testers reply, I can see the reply count in the report. I have one record with a bad email address so it bounced and that was recorded successfully. The problem is, the replies no longer seem to be automatically forwarded to the mail from address, as it was in the previous system. I know there is a check box to forward replies to the mail from address. Is this a change from the old method. Replies were automatically send to the domain with and then were forwarded to the sender.

So, if the forwarding checkbox is not ticked, exactly what does reply tracking do? Just make a note in the database that there was a reply but nobody knows what it was (if the forward checkbox was not ticked)?

I've checked the activities tag for all the recipients that replied and don't see where to find the reply. Is it supposed to be recorded as an activity in the sender's record?

Bounces and replies are recorded in the mailing report. Is there something to check for in the SOAP interface that might be preventing the replies being posted to the activities?

I agree, the forward should be set by default. I supposed that could be changed quite easily. The problem is we have hundreds of users and many of them will forget to tick it.

We are using 3.2.3 (I need to update my profile). I'll try to search for the bug.

You said something about changing the default for all the users. I am not sure what you mean by that. I didn't see that option yet. I haven't been able to locate anything in the documentation.

I think what we would like is to have the forward reply set by default and also have the sender's real email address appear in the To: field of the reply, not the reply-to email address (used for tracking and bounce processing). This confuses everyone.

I think the default should be configurable. We would probably opt not to track replies but if they were stored in the activities, that might prove useful.

So, how can we set the defaults? I am finding the documentation to be lacking in this area.