Author Topic: All recipients of mailing are getting marked as "on hold" (Read 773 times)

SarahG (FountainTribe) · November 19, 2010, 08:54:31 am

After sending a recent mass mailing, 100% of the recipients were marked as "on hold". From looking at the CiviMail report for the mailing, it shows that 100% of the messages were bounced. These same recipients have successfully mass- mailed in the past.

Looking at the details of the report, each recipient has "bounce type" = "invalid" and "bounce reason" = "Unknown bounce type: Could not parse bounce email"

What should I look at to investigate this issue?

I am using CiviCRM 3.2.3 under Drupal 6.x

xavier · November 19, 2010, 10:08:05 am

Hi,

What outbound are you using ?

Might want to switch to mail() tend to be much more permissive than smtp.

Been similar issues in the past. Think Piotr was going to modify the system so if it's unknown, it doesn't go on hold directly.

X+

SarahG (FountainTribe) · November 19, 2010, 12:48:50 pm

I was using "sendmail". I have just switched it to "mail"

SarahG (FountainTribe) · November 19, 2010, 01:04:08 pm

If the mailer error is "unknown" will the email address be marked as "on hold" no matter which outbound email setting is used?

xavier · November 19, 2010, 01:47:52 pm

Yes,

and mail() is a wrapper around sendmail. Doubt that's going to improve for you.

Can you get the log mail.info? might find more info about what's going on.

X+

SarahG (FountainTribe) · November 19, 2010, 02:22:00 pm

Where is that file typically located? This environment is on a shared hosting account.

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Author Topic: All recipients of mailing are getting marked as "on hold" (Read 773 times)

SarahG (FountainTribe)

All recipients of mailing are getting marked as "on hold"

xavier

Re: All recipients of mailing are getting marked as "on hold"

SarahG (FountainTribe)

Re: All recipients of mailing are getting marked as "on hold"

SarahG (FountainTribe)

Re: All recipients of mailing are getting marked as "on hold"

xavier

Re: All recipients of mailing are getting marked as "on hold"

SarahG (FountainTribe)

Re: All recipients of mailing are getting marked as "on hold"